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Ideas on how to erase negative feedbacks from eBay

Ideas on how to erase negative feedbacks from eBay as a seller and 2 sample messages: Suggest edit/add at your own discretion.
EBay has some rules regarding feedback. We can learn and use /bend them to try and erase the negatives. (Most of the negatives can be erased) The rules and possible case scenarios are numerous and every case is different, so here are just some examples to get a taste of what you can do:
1. If a buyer leaves negative because he didn’t liked the item, or for poor quality: You send him a message offering a return for full refund. If he agrees: You do the return and send him a “request feedback revision” form link (You can submit 5 Feedback revision requests for every 1,000 Feedback comments you’ve received in the past 12 consecutive months.) If he don’t revise, call eBay-they’ll erase it. If he does not agree/does not respond: Even better because you don’t do the return: You wait for a few days and call eBay, telling them the truth of what happened. Especially for this case, it will be easy to be deleted, because the feedback regards the item itself and not the seller/service.
2. Many sellers call upon “feedback extortion” . In many cases, a complaining customer will extort throughout his messages. When he does, you win. In some occasions, if you see a customer complaining a lot you think he’s going to leave a “-“ and hasn’t yet extorted, a good strategy is to try and lead him to extort you. For example try to politely “poke” him indirectly reminding him about his “negative feedback option power” or with questions like “Since you don’t agree with any of our solutions, then how do you thing/what else can you do to satisfy your demands?”
eBay has some agents that will say you can’t erase it. You insist (e.g. ask to talk with a supervisor or to connect you with the revisions department or something, or hang-up and call again) and they will eventually erase it.
As a general rule, you never admit your mistakes (but you try to fix it) and you try to make the buyer to revise it. If he doesn’t, you seek and find a rule or an irregularity to his complaint or blame someone else (e.g.item was delivered late because of the shipping service) .

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Returns in eBay.com – Some facts and few tips on how to handle.

Returns in eBay.com – Some facts and few tips on how to handle.

Returns are time-consuming and sometimes tricky to handle correctly, that’s a good reason to double-think our suppliers. In a return you might lose money or make even more money than your initial profit.

Although eBay supports only one way to do it, there are more than one ways of processing a return; it depends on the case, which one is best to pick.
Also the processing approaches are different between USA(.com) and UK eBay(.co.uk).

Here I just point out some facts and tips for eBay.com.
Facts to consider:
1.In eBay US you can select restocking fee. I select 15-20%. (I’ve been selling with 0% also, I haven’t noticed any difference in sales.)
2.EBay doesn’t like it when you have many return cases open at the same period of time, or cases that do not honour eBay’s timelines.
3.In the return cases form, if you accept the return, eBay will ask you to put the return address. If the address is not the same region with the item’s declared location, eBay won’t let you proceed.
IMO these are the main reasons that sometimes -especially if the item is inexpensive- handling a return through messages is better.
4.If you make an official/full refund (e.g. cancel order or refund buyer through return case) eBay will also return its “final value fees” of this sale. But if you make a partial refund outside of the official return form, you won’t get them unless you call eBay and inform them regarding.
5.For some strange reason, if you select “I accept the return” eBay disables your ability of uploading photos or communicating with the buyer through the case. And then they have some silly steps with labels and tracking numbers and timelines(Item Shipped/Delivered/Refund Sent), that most of the times it makes the whole process trickier to close.
6.If “take action” timelines thresholds are crossed, a new option “let us step in and help” appears. If you or the buyer selects it, eBay will try and favor the buyer. So you will lose the case and get a “defect”.
7. For the restocking fee to be applied officially, the buyer must open a return case. So whenever it applies (e.g. they just didn’t like the item) and he asks for a return through messages, you ask them to open a return case.
8.If a buyer opens a case and then stops responding: Although eBay says “Take action within few days” instead of accepting the return, I wait for some 1-4 days more and then I offer a (small) partial refund. If the buyer keeps not responding, they close the case in your favour.
9.These said, most of the times it is best to have a return case open, but never accept the return. Instead, you select “contact buyer”, write the instructions there and upload the photos with the shipping label if needed.

Returns in eBay.com dropshipping
Sample message on what to write: (1. Keep in mind that before you let them know you initiated a return process, you can ask them stuff like if they have a printer to print the label, if they would like a replace or refund, if they prefer to drop it off by themselves or for UPS to pick up their package, what days they will be at home for UPS to come etc. 2. eBay shrinks the uploaded files, so photo resolution of the labels may become too small for them to read/print/scan. If you are not sure they will receive it big enough, you can find their email through PayPal and inform them that you will also send the label there for better resolution. Also tell them to always contact you through eBay messaging system)
Hello Heather,
I’m so sorry to hear that your item arrived damaged. In this case, I’ll be happy to assist you with the return.
How to return your item: Here, we attach for you your prepaid return label to print and affix onto the package. 1.Please put the item in it’s original packaging and the return label on the outside. Affixit squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side. 2.Take this package to a UPS location. And that’s it!
Once we receive the package we will refund you, minus any shipping costs/restocking fees.
Best regards, George Clooney, GosueBayStore

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3 Deadly Mistakes New eBay DSers do

3 Deadly Mistakes New eBay DSers do

  1. Mistake #1: Out Of Stock approach. Wrong action: In out of stock situation, I immediately cancel the order and refund the buyer. I select the reason “I ‘m Out Of Stock”. This is a 2x critical mistake because: a. I get a “defect rate” for choosing OOS. The more the defects, the less store exposure and seller performance I will have. This is a good way to reach “below standard performance” and eventually lose my account. In other words: We NEVER select the option “I ‘m Out Of Stock”. We select the “Buyer asked to cancel the order” . (lately a 3rd option has been added, “somethin’g wrong with buyers address”) b. I haven’t let the buyer know prior cancelling, thus leading to negative feedback or reporting it to eBay (claim). I should contact the buyer before cancelling the order and indirectly lead them to tell me to cancel the order for them. Correct actions: There are 2-3 commonly acceptable approaches but I’ll write 2 here: I see i’m OOS, I don’t panic. If I want I can wait for a couple of days to see if it comes back, or just search for another supplier with the same item. If this doesn’t work: 1. I mark it as shipped. After some days I inform the buyer that the item was lost in transit. 2. I send a message telling him that the product were damaged: Messages can be like this:
“Hello Buyersname,
Thank you for shopping with us. We strive to provide our customers with products in perfect condition, so it is our duty to inform you that the items of your order have been found with some damage. We are so very sorry and embarrassed for this. However no worries, we can offer you 3 options: 1. We can ship it ASAP if we receive more same items from the manufacturer. In this case, we will be unable to give you an exact delivery date. 2. We can send this great similar item to you/ A number of our customers that have bought it were very satisfied. 3. We can send you an immediate FULL refund. This way you will get your refund much sooner. Again, our sincere apologies… Looking forward to hearing back from you so we know how to proceed.” In most of the cases the buyer will just go for the refund.
2. Mistake #2: Not investing time & money in Tools/Courses/Info (Platform policies/suppliers’ policies/ News regarding DS/Community) That’s an easy common sense one, but some people tend to hope they will succeed without them. When they see no results, they become disappointed and quit. For starting it, DS personal skills and mindset come after commitment and knowledge. It’s that simple: You won’t go far without proper knowledge, eBay will shut you down sooner or later. Try and get at least the basics before starting making your own methods, decisions etc. Find a relative community and make friends/partners etc.
3. Mistake #3: Selecting cheap products located in another country e.g. China VS more expensive located in the same country. Although it is a better idea for other platforms, e.g. Shopify, in eBay -especially when not having an old account/being an experienced seller- it’s not. Unless you have a great plan in mind, or found a great supplier/deal etc, buying from another country is probably a bad idea. And you will soon find it out in time if you do. Here‘s why: 1. Our No1 priority is to ensure the safety of our account and eBay’s high standards make it always eager to punish us for every mistake of ours. Selling from China Warehouses will result in low quality /damaged/ Not as described(SNAD) products, longer delivery times (ePacket service Rocks, but still…), customs problems etc. As a result we get more complains, negatives, returns and time consumption. The most probably poor Chinese suppliers’ services/English language and reluctance to accept returns comes to add to the problem. We must understand that in DS we sell keywords. It’s better to/We can list numerous expensive products with lower profit margin from inside the country, at least until we grow our business enough. That said, there is a method where you sell cheap products from China with high profit margins, so when something goes wrong, you can just give it away without return.

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Dropshipping eBay Lister Software

drop shipping companies in europe

eGeoo ltd is a 1 of drop shipping companies europe . We would like to welcome you on our website.
We are a start up company that offers digital services such as Website Construction, SEO Optimization, Software Development and more about eServices and eCommerce.

has a lot of European dropshippers, If you require a specific dropshipper just contact their customer support and they would give you one Asap. Last I checked they had over 1,000,000 products and of course a very wild variety of wholesale suppliers. So yes they have European dropshippers and a very large variety. I don’t know about the rest but I know  is suitable for European dropshipping because I use their service myself.drop shipping companies  europe

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Black Lister Live Παρουσίαση – 1st Webinar

EBAY REPRICER

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