Tag Archives: Ebay

Top Ebay Listing Software

Ideas on how to erase negative feedbacks from eBay

Ideas on how to erase negative feedbacks from eBay as a seller and 2 sample messages: Suggest edit/add at your own discretion.
EBay has some rules regarding feedback. We can learn and use /bend them to try and erase the negatives. (Most of the negatives can be erased) The rules and possible case scenarios are numerous and every case is different, so here are just some examples to get a taste of what you can do:
1. If a buyer leaves negative because he didn’t liked the item, or for poor quality: You send him a message offering a return for full refund. If he agrees: You do the return and send him a “request feedback revision” form link (You can submit 5 Feedback revision requests for every 1,000 Feedback comments you’ve received in the past 12 consecutive months.) If he don’t revise, call eBay-they’ll erase it. If he does not agree/does not respond: Even better because you don’t do the return: You wait for a few days and call eBay, telling them the truth of what happened. Especially for this case, it will be easy to be deleted, because the feedback regards the item itself and not the seller/service.
2. Many sellers call upon “feedback extortion” . In many cases, a complaining customer will extort throughout his messages. When he does, you win. In some occasions, if you see a customer complaining a lot you think he’s going to leave a “-“ and hasn’t yet extorted, a good strategy is to try and lead him to extort you. For example try to politely “poke” him indirectly reminding him about his “negative feedback option power” or with questions like “Since you don’t agree with any of our solutions, then how do you thing/what else can you do to satisfy your demands?”
eBay has some agents that will say you can’t erase it. You insist (e.g. ask to talk with a supervisor or to connect you with the revisions department or something, or hang-up and call again) and they will eventually erase it.
As a general rule, you never admit your mistakes (but you try to fix it) and you try to make the buyer to revise it. If he doesn’t, you seek and find a rule or an irregularity to his complaint or blame someone else (e.g.item was delivered late because of the shipping service) .

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Returns in eBay.com – Some facts and few tips on how to handle.

Returns in eBay.com – Some facts and few tips on how to handle.

Returns are time-consuming and sometimes tricky to handle correctly, that’s a good reason to double-think our suppliers. In a return you might lose money or make even more money than your initial profit.

Although eBay supports only one way to do it, there are more than one ways of processing a return; it depends on the case, which one is best to pick.
Also the processing approaches are different between USA(.com) and UK eBay(.co.uk).

Here I just point out some facts and tips for eBay.com.
Facts to consider:
1.In eBay US you can select restocking fee. I select 15-20%. (I’ve been selling with 0% also, I haven’t noticed any difference in sales.)
2.EBay doesn’t like it when you have many return cases open at the same period of time, or cases that do not honour eBay’s timelines.
3.In the return cases form, if you accept the return, eBay will ask you to put the return address. If the address is not the same region with the item’s declared location, eBay won’t let you proceed.
IMO these are the main reasons that sometimes -especially if the item is inexpensive- handling a return through messages is better.
4.If you make an official/full refund (e.g. cancel order or refund buyer through return case) eBay will also return its “final value fees” of this sale. But if you make a partial refund outside of the official return form, you won’t get them unless you call eBay and inform them regarding.
5.For some strange reason, if you select “I accept the return” eBay disables your ability of uploading photos or communicating with the buyer through the case. And then they have some silly steps with labels and tracking numbers and timelines(Item Shipped/Delivered/Refund Sent), that most of the times it makes the whole process trickier to close.
6.If “take action” timelines thresholds are crossed, a new option “let us step in and help” appears. If you or the buyer selects it, eBay will try and favor the buyer. So you will lose the case and get a “defect”.
7. For the restocking fee to be applied officially, the buyer must open a return case. So whenever it applies (e.g. they just didn’t like the item) and he asks for a return through messages, you ask them to open a return case.
8.If a buyer opens a case and then stops responding: Although eBay says “Take action within few days” instead of accepting the return, I wait for some 1-4 days more and then I offer a (small) partial refund. If the buyer keeps not responding, they close the case in your favour.
9.These said, most of the times it is best to have a return case open, but never accept the return. Instead, you select “contact buyer”, write the instructions there and upload the photos with the shipping label if needed.

Returns in eBay.com dropshipping
Sample message on what to write: (1. Keep in mind that before you let them know you initiated a return process, you can ask them stuff like if they have a printer to print the label, if they would like a replace or refund, if they prefer to drop it off by themselves or for UPS to pick up their package, what days they will be at home for UPS to come etc. 2. eBay shrinks the uploaded files, so photo resolution of the labels may become too small for them to read/print/scan. If you are not sure they will receive it big enough, you can find their email through PayPal and inform them that you will also send the label there for better resolution. Also tell them to always contact you through eBay messaging system)
Hello Heather,
I’m so sorry to hear that your item arrived damaged. In this case, I’ll be happy to assist you with the return.
How to return your item: Here, we attach for you your prepaid return label to print and affix onto the package. 1.Please put the item in it’s original packaging and the return label on the outside. Affixit squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side. 2.Take this package to a UPS location. And that’s it!
Once we receive the package we will refund you, minus any shipping costs/restocking fees.
Best regards, George Clooney, GosueBayStore

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3 Deadly Mistakes New eBay DSers do

3 Deadly Mistakes New eBay DSers do

  1. Mistake #1: Out Of Stock approach. Wrong action: In out of stock situation, I immediately cancel the order and refund the buyer. I select the reason “I ‘m Out Of Stock”. This is a 2x critical mistake because: a. I get a “defect rate” for choosing OOS. The more the defects, the less store exposure and seller performance I will have. This is a good way to reach “below standard performance” and eventually lose my account. In other words: We NEVER select the option “I ‘m Out Of Stock”. We select the “Buyer asked to cancel the order” . (lately a 3rd option has been added, “somethin’g wrong with buyers address”) b. I haven’t let the buyer know prior cancelling, thus leading to negative feedback or reporting it to eBay (claim). I should contact the buyer before cancelling the order and indirectly lead them to tell me to cancel the order for them. Correct actions: There are 2-3 commonly acceptable approaches but I’ll write 2 here: I see i’m OOS, I don’t panic. If I want I can wait for a couple of days to see if it comes back, or just search for another supplier with the same item. If this doesn’t work: 1. I mark it as shipped. After some days I inform the buyer that the item was lost in transit. 2. I send a message telling him that the product were damaged: Messages can be like this:
“Hello Buyersname,
Thank you for shopping with us. We strive to provide our customers with products in perfect condition, so it is our duty to inform you that the items of your order have been found with some damage. We are so very sorry and embarrassed for this. However no worries, we can offer you 3 options: 1. We can ship it ASAP if we receive more same items from the manufacturer. In this case, we will be unable to give you an exact delivery date. 2. We can send this great similar item to you/ A number of our customers that have bought it were very satisfied. 3. We can send you an immediate FULL refund. This way you will get your refund much sooner. Again, our sincere apologies… Looking forward to hearing back from you so we know how to proceed.” In most of the cases the buyer will just go for the refund.
2. Mistake #2: Not investing time & money in Tools/Courses/Info (Platform policies/suppliers’ policies/ News regarding DS/Community) That’s an easy common sense one, but some people tend to hope they will succeed without them. When they see no results, they become disappointed and quit. For starting it, DS personal skills and mindset come after commitment and knowledge. It’s that simple: You won’t go far without proper knowledge, eBay will shut you down sooner or later. Try and get at least the basics before starting making your own methods, decisions etc. Find a relative community and make friends/partners etc.
3. Mistake #3: Selecting cheap products located in another country e.g. China VS more expensive located in the same country. Although it is a better idea for other platforms, e.g. Shopify, in eBay -especially when not having an old account/being an experienced seller- it’s not. Unless you have a great plan in mind, or found a great supplier/deal etc, buying from another country is probably a bad idea. And you will soon find it out in time if you do. Here‘s why: 1. Our No1 priority is to ensure the safety of our account and eBay’s high standards make it always eager to punish us for every mistake of ours. Selling from China Warehouses will result in low quality /damaged/ Not as described(SNAD) products, longer delivery times (ePacket service Rocks, but still…), customs problems etc. As a result we get more complains, negatives, returns and time consumption. The most probably poor Chinese suppliers’ services/English language and reluctance to accept returns comes to add to the problem. We must understand that in DS we sell keywords. It’s better to/We can list numerous expensive products with lower profit margin from inside the country, at least until we grow our business enough. That said, there is a method where you sell cheap products from China with high profit margins, so when something goes wrong, you can just give it away without return.

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Drop Shipping Tips for eBay Sellers

Drop-shipping is almost as old as mail-order or direct marketing business itself. The premise is a simple one.

First, you place an ad selling what you don’t have, but what you know how to get. Then, the customer “buys” the item by sending you the money for it. After that, you take a portion of that money and buy the item from your supplier at a lower (usually wholesale) cost, having your supplier ship directly to your customer.

Ideally, everyone is happy.

When it works well, drop shipping is an entrepreneur’s dream, a chance to play the perfect middle man with no overhead—you have no inventory, no shipping hassles, and no storefront to deal with. You just accept money in quantity and send slightly smaller quantities of the money you accept to a third party, keeping the difference as profit.

Mistakes to Avoid When Drop Shipping Through eBay

Of course, in real life, things are rarely so simple, and direct marketers that are experienced at drop shipping know that there are generally a steady stream of “hiccups” to be dealt with in most drop shipping businesses that do any volume. While such hiccups may not have any statistical effect on your business in a traditional drop shipping scenario, on eBay they can mean the difference between success and failure, so it’s important that you treat your eBay drop shipping business like an eBay business first and a drop shipping business a distant second.

Keep Close Tabs on Fulfillment Times

The best way to do this is to actively send emails asking your customers to leave you feedback or to fill out some kind of satisfaction survey after allowing reasonable time for fulfillment. You’ll hear back quickly if the orders are taking longer than you think they should to arrive.

This is important because eBay and online buyers generally expect better service than other kinds of direct marketing purchasers, and if shipments are being delayed for any reason before being sent, you’ll see negative feedback and PayPal charge reversals that can seriously damage your prospects for success.

Monitor Stocking Issues By Whatever Means Available

It is much more critically important that you monitor stocking issues when selling on eBay than it is when selling via other direct marketing channels. Coordinate with your supplier(s) using whatever means is/are available to you, but do not leave fulfillment times and availability exclusively to your supplier. eBay sales are contracts and there is no allowance for “backorder” or “order cancellation due to unavailability” situations.

Once someone buys an item, you are expected to deliver it promptly, or you may be slapped with a seller nonperformance violation—a process that buyers can start a mere ten days after the close of an auction if they haven’t yet received their order. Just a few of these (generally in numbers that you can count on one hand, though it depends on sales volume) and eBay will close you down as a seller for good.

Be Ready to Mediate in Returns

On eBay, your sales and your ability to make them both depend on your feedback score—a score that is given to you as the initial contact, not as your supplier. If your customer has a return or exchange issue and isn’t satisfied with the process, it will come down on your head as a seller in a very public way—and will negatively affect future sales.

For this reason, you may find it absolutely necessary as an eBay seller to mediate in return and exchange issues after fulfillment in ways that are not necessary when selling using other avenues.

Beware of Product Quality and Buyer Expectations

Once again, eBay and online buyers tend to have higher expectations for trading transactions than do customers in more traditional direct marketing environments. They expect a photo and a clear list of features in your auction listings, and they expect to receive an item identical to the one that they “bought” through your auction listing.

It is therefore important that you either select a wholesaler and a product catalog that won’t switch inventory or suppliers on you without letting you know—or on the other hand that you make very clear in your listings that the item may vary significantly from the listing when your customers receive it—something which won’t play well on eBay and will likely harm sales.

Remember, Auctions Are Auctions

It may seem like an obvious point, but too often it has come back to bite new eBay sellers, so it bears mentioning. If you list using the auction format, you are expected to fulfill the order no matter what the closing price is—even if it is below your cost.

If you can’t fulfill this requirement, sell only using fixed-price (i.e. Buy It Now) listings, or you’re asking either to hit serious financial quicksand and lose your shirt or to be closed down for non-fulfillment—something that has taken down some of eBay’s best and brightest virtually overnight.

Wrapping Up

As you can begin to see, running a successful business on eBay involves two major concerns—first, the maintenance of your good feedback and fulfillment in the context of eBay policies to ensure that you can continue to sell, and second, the fact that you have to fulfill rapidly and at the cost at which your auctions close, no matter what. This includes all the costs, overhead, and/or unexpected losses that can go along with such a proposition.

Master these two tensions between eBay culture and drop ship business models and you’ll be on your way, as are so many others, toward a successful drop shipping business on eBay.

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Dropshipping eBay Lister Software

RSS Feeds in eBay

eBay RSS feed for Dropshipping

Go here to turn
RSS Feeds
on and off in ebay
:
http://ebay.to/2aRs7AE
It’s recommended to utilize
RSS feeds on a regular basis, preferably on a Sunday
evening before you go to bed turn it off(or deactivate) and hit apply, and then when
you wake up Monday morning turn it back on(activate) and hit apply. eBay RSS Feed
only refreshes  your first one hundred listings.
*** If you are following the training, you
are putting up new listings daily; eBay considers your first one hundred listings to be
those  one hundred that are ending soonest.
You can also sign up to Bayfeeds for free for over the 100 listings
Now you can index all these links in the Google Indexing Tool as well once a week, you
will be amazed how your traffic will increase
which will turn into more sales.
Why?
It basically reset
s your listings to be fresh again. There is more after, but that can be
later in time, I don

t want to get everyone off track of the blueprint
.
What do we do with the Google Indexing Tool?
In Google indexing tool, you take your username
URL and store URL (if have one) and
copy the URL
and paste where Google Indexing Tool says to, check you are not a robot
and hit submit. Index your URLs 2 times a month
.it actually will be your items  URL which looks like
http://www.ebay.com/sch/whateveryourusernameis/m.html
?
You need to be logged into your gmail account and then go to
https://www.google.com/webmasters/tools/submit

url?pli=1
*** You can use the
Google Indexing Tool even if you don
’t have a store, just use your
“items URL
”.
What about Bayfeeds?
When you log into
Bayfeeds and connect your eBay, on the home page, scroll down
where it says “Links” the first under that says A Link To Your eBay Listings Page.
This is a link to a page of all your listings on eBay
.
It is an easy way to send people to
your
listings page is what you will index

eBay RSS Feed

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How to maximize profits

You made an eBay sale

congratulations!
Now what were all those little details for how to maximize profits? This list will help. You’ve got this!
NOTE:
If you’re not familiar with opening and using multiple tabs on your computer, get with someone
who is. Then you can join the ranks of folks who have so many tabs open they can’t remember what
they were doing originally!
1.
Do Google image search to find the lowest
source price for the item that sold
.
2.
Choose whichever vender it is, whether or not it’s the same source you originally sourced from
when putting up the listing.
3.
TAB ONE
: Check cashback sites. Some to consider: Upromise, Befrugal, eBates, Topcashback.
Whoever has the highest cash back this week (they change often), type your source name in the
search bar click through to your source.
4.
The cashback sites will open a new tab, so
TAB TWO
will be where you’ll actually
place your
order as it will take you to your source like Overstock or Walmart or wherever. DO NOT close
the original cashback site
tab
until your order is complete).
5.
Pull up your item and place into cart
. Make sure it’s exactly what your customer ordered
.
6.
TAB THREE
: On a **different tab** (so you don’t lose your place), do a google search for
promo codes. Like this: “Walmart promo code”, or “Samsclub promo code”, or “Hayneedle
promo code”. These will
not
be click

through sites, but will be copy/paste codes
that you can
enter in to your source site during the checkout process. They’re not always available, don’t
always work, are always worth checking for.
7.
NOTE
: If you have an email from a source like Overstock with a coupon, click on the coupon in
the ema
il to activate the coupon
. You

ll want to figure out if the email coupon OR the cashback
is more advantageous.
Best not to try to get creative and
stack emailed coupon with cashback,
as this will jeopardize your ability to be able to continue dropshipping from Overstock.
8.
Check out: Enter in your customer’s n
ame and shipping info, enter in your name and billing info,
check a gift box if it applies (some sites don’t have it, don’t worry about it), and place the order
using whichever payment card you have available with the highest cashback

Paypal’s debit
card
is 1% cashback). You’ll receive email confirmation of your order, and another email when it
ships.
PS: If you order from Overstock using the process outlined above and the discount coupon doesn’t
“take”, you can either live chat or call and most often th
ey will issue the discount after your order ships.
Exceptions would be if the discount is expired or doesn’t apply to a sale item

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Black Lister Live Παρουσίαση – 1st Webinar

EBAY REPRICER

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New eBay Platforms Supported (.ca, .com.au, .de)

Hello everyone,

We’d like to announce to the Black Lister community that new eBay platforms supported now.
Now you can list on eBay.ca, eBay.com.au and eBay.de with Black Lister only!!
Very soon auto ordering is coming too.

Black Lister Team

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Dropshipping eBay Lister Software

How the Cassini Search Engine works

Are you having trouble with eBay Cassini Search Engine?

Are you one of those eBay sellers who use to sell a ton on eBay and when they released the Cassini search engine your sales dropped out of nowhere?! Well you aren’t the only one! In this post I’ll be giving you 18 tips to help YOU dominate your competition and eBay’s search engine so you can get your sales back on track!

What exactly is SEO Cassini?

Cassini is eBay’s new search engine that was rolled out in 2013. If you have been an old school eBay seller and your sales have never been the same since then, you probably have not changed your listing style to accommodate the needs of eBay Cassini.

Remember the days when you could flood eBay’s search with multiple listings with different keywords in the title? Or how sellers would make 10 different listings of the same product with different titles and you would dominate the search results? Well with Cassini and eBay’s duplicate listing policies, those days are long gone and I’m sure you’ve noticed that already. I mention this, because I have regular chats with old school eBay sellers about the old tactics that people use to do, but no longer work due to Cassini and eBay’s new listing policies.

I won’t go in-depth into Cassini, because you can find more info about it here direct from the source written by Hugh Williams who was VP of Search at eBay.

How the Cassini Search Engine works

Before I give you any tips you need to know how eBay Cassini operates. I’ll be sharing a video that will help you understand how the Cassini search engine works. Please watch this video by Todd Alexander before reading my tips, as the video will help you understand my tips better so you can execute your new listing strategy! Please don’t forget to write your own notes down. I’m a big believer of the best way of learning is doing, so there’s a reason I didn’t summarize the video in writing for you.

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Ebay SEO Tricks

There are VARIOUS tricks that you can implement to improve your SEO/Listing Ranking. Having the
proper
keywords is KEY so implement these tricks AFTER
getting your keywords and
going over the Optimization Tips.

Having more w
atchers on your item helps improve search ranking and appeal
because it features a flame symbol in search results showing how many
watch
ers the item has. Encourage people to
“watch
” your item at the ending and
somewhere in the middle of your listing. You can do this by writing
“Watch this
item, save it for later
” or
“Save it for later, watch this item

If you want to take a short c
ut you can buy watchers on Fiverr. But BEWARE of
untrusted sources.
A
lso
, make sure to NEVER buy item views. This hurts your
ranking because eBay sees that you are getting a lot of views but no sales(Low
conversion rate)

MAX out your images. eBay allows
12 images for free. Make sure to upload 12.
eBay loves listings with more images and so do buyers. Capture your product
from different angles and different details.

Remove the watermarks, instead ha
ve the option enabled for eBay to add
watermarks for you automatically when you upload an image. I have reason to
believe eBay dislikes user

created watermarks.

If you have a BIN(Buy It Now) listing it is important to get watchers, NEVER run
o
ut of stock, and to leave the duration as

Good

Till Cancelled

. This helps your
listing gain
authority
and eBay will move your item up in the results. Buyers will
also buy more because it will show the product has had previous sales and that
many people
are watching it.
Having the duration as GTC will make sure the
listing is always active and that you won

t lose your traction.

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